AUSTRALIANS love to complain but mostly only to each other, as they make sure they tell as many people as possible about a bad experience with a rude waiter or an unhelpful shop assistant.· 65% of Aussies always tell about bad service
· 61% have lost temper in restaurants or shops
· 86% have ditched a purchase over bad service
The latest American Express Global Customer Service Barometer, which surveys thousands of people across 10 countries, reveals that Australians are among the most vocal complainers in the world.
Australians tell an average 23 people about bad service compared with the 10 people who will hear about a good service experience. Only Italians and Indians bemoan bad customer service to more people than Australians.
The survey also shows that 65 per cent of Australians said they would always tell people about their bad experience.
But, while Australians are vocal in their criticism after bad customer service, 61 per cent have also lost their temper at a restaurant or in a shop, the research shows, although that figure is still much lower than most other countries.
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